References

• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
• 2001Brand Community3,994 cited
• 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
• 2002Building Brand Community2,654 cited
• 2005The Social Influence of Brand Community: Evidence from European Car Clubs2,395 cited
• 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
• 1999Mass customization: The new frontier in business competition2,322 cited
• 1995Subcultures of Consumption: An Ethnography of the New Bikers2,232 cited
• 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
• 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
• 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
• 2001Consumers' Need for Uniqueness: Scale Development and Validation1,789 cited
• 1995Relationship Marketing in Consumer Markets: Antecedents and Consequences1,757 cited
• 2004The Customer Relationship Management Process: Its Measurement and Impact on Performance