SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Do offline factors trigger customers' appetite for online continual usage?
16 references·11 citing·31 second hop
Do offline factors trigger customers' appetite for online continual usage? (2012)Do offline factors trigger customers' app…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…E-S-QUAL (2004)E-S-QUALService loyalty (2002)Service loyaltyEvidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior (2002)Evidence of the effect of tru…Trust And Distrust: New Relationships and Realities (1998)Trust And Distrust: New Relat…Strategic Brand Management: Building, Measuring, and Managing Brand Equity (1997)Strategic Brand Management: B…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Measuring Brand Equity Across Products and Markets (1996)Measuring Brand Equity Across…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…Factors correlated with online travel service adoption: a meta-analysis (2022)Factors correlated with onlin…A meta-analysis of online travel booking services adoption: the moderating effects of national or regional economic development level and culture differences (2022)A meta-analysis of online tra…Continuance Intention to Use (CIU) on Technology Acceptance Model (TAM) for m-payment (Case Study: TIX ID) (2020)Continuance Intention to Use …Understanding Research Online Purchase Offline (ROPO) Behaviour of Indian Consumers (2019)Understanding Research Online…The Vitality of Price Comparison and Product Display for Assortment Satisfaction (2019)The Vitality of Price Compari…Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches (2019)Motivations for customer revi…A critique of the progress of eTourism technology acceptance research: time for a hike? (2019)A critique of the progress of…Retailer–Consumer Sustainable Business Environment: How Consumers’ Perceived Benefits Are Translated by the Addition of New Retail Channels (2018)Retailer–Consumer Sustainable…The influence of culture on trust in B2B banking relationships (2017)The influence of culture on t…A Synthesis of Technology Acceptance Research in Tourism & Hospitality (2017)A Synthesis of Technology Acc…How the personality of retail bank customers interferes with the relationship between service quality and loyalty (2015)How the personality of retail…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)PLS-SEM: Indeed a Silver Bullet (2011)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1997Strategic Brand Management: Building, Measuring, and Managing Brand Equity4,788 cited
  • 2004E-S-QUAL3,962 cited
  • 1996Measuring Brand Equity Across Products and Markets3,591 cited
  • 1998Trust And Distrust: New Relationships and Realities3,092 cited
  • 2002Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior2,256 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,628 cited
  • 2002Service loyalty1,549 cited
  • Cited by

    • 2019Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches75 cited
    • 2015How the personality of retail bank customers interferes with the relationship between service quality and loyalty72 cited
    • 2019A critique of the progress of eTourism technology acceptance research: time for a hike?32 cited
    • 2018Retailer–Consumer Sustainable Business Environment: How Consumers’ Perceived Benefits Are Translated by the Addition of New Retail Channels27 cited
    • 2017The influence of culture on trust in B2B banking relationships23 cited
    • 2019The Vitality of Price Comparison and Product Display for Assortment Satisfaction22 cited
    • 2022Factors correlated with online travel service adoption: a meta-analysis17 cited
    • 2022A meta-analysis of online travel booking services adoption: the moderating effects of national or regional economic development level and culture differences14 cited
    • 2017A Synthesis of Technology Acceptance Research in Tourism & Hospitality12 cited
    • 2019Understanding Research Online Purchase Offline (ROPO) Behaviour of Indian Consumers9 cited
    • 2020Continuance Intention to Use (CIU) on Technology Acceptance Model (TAM) for m-payment (Case Study: TIX ID)7 cited