SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

THE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy) · Study

ArticleShelves

ArticleTHE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy)

Kelly C. Strong2001

Article2001

THE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy)

Kelly C. Strong · Richard C. Ringer · Steven A. Taylor

121 citations·0/0 files stored·Journal of Business Ethics

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Corporate Social Responsibility Reporting Ethics in Business and Education

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 121 citations exist upstream.

References

2010Strategic management a stakeholder approach 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1990Organizational Justice: Yesterday, Today, and Tomorrow 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response 1996A Reexamination of the Determinants of Consumer Satisfaction 1999Convergent Stakeholder Theory 1995STAKEHOLDER MISMATCHING: A THEORETICAL PROBLEM IN EMPIRICAL RESEARCH ON CORPORATE SOCIAL PERFORMANCE 1999Divergent Stakeholder Theory

Cited by

2016Understanding primary stakeholders' multiple roles in hallmark event tourism management 2017How should firms reconcile their open innovation capabilities for incorporating external actors in innovations aimed at sustainable development?2017Corporate stakeholder responsiveness? Exploring the state and quality of GRI‐based stakeholder engagement disclosures of European firms 2018Family Firm Brands, Perceptions of Doing Good, and Consumer Happiness 2020A qualitative analysis of GRI principles for defining sustainability report quality: an Australian case from the preparers’ perspective

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2005Mapping stakeholder theory anew: from the ‘stakeholder theory of the firm’ to three perspectives on business-society relationsarticle · 8 shared references 2003Constructing a Webarticle · 7 shared references 2005Towards the relational corporation: from managing stakeholder relationships to building stakeholder relationships (waiting for Copernicus)article · 6 shared references 2005The Stakeholder Model: The Influence of the Ownership and Governance Structuresarticle · 6 shared references 2009Distinctions in descriptive and instrumental stakeholder theory: a challenge for empirical researcharticle · 6 shared references 2001The Value Dynamics of Total Quality Management: Ethics and the Foundations of TQMarticle · 6 shared references

Details

Year2001

Typearticle

Published2001-08-01

VenueJournal of Business Ethics

ISSN-L0167-4544

Languageen

Citations121

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1023/a:1010714703936

openalex_workW1575360808

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2013Moral Degradation, Business Ethics, and Corporate Social Responsibility in a Transitional Economy

2013Business Ethics and the Development of Intellectual Capital

2009The contribution of emotional and spiritual intelligences to effective business leadership