Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

THE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy)

16 references·16 citing·48 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2010Strategic management a stakeholder approach24,023 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1990Organizational Justice: Yesterday, Today, and Tomorrow3,663 cited
1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
1999Convergent Stakeholder Theory1,595 cited
1995STAKEHOLDER MISMATCHING: A THEORETICAL PROBLEM IN EMPIRICAL RESEARCH ON CORPORATE SOCIAL PERFORMANCE1,069 cited
1999Divergent Stakeholder Theory924 cited
1998Stakeholder Mismatching: A Theoretical Problem in Empirical Research on Corporate Social Performance666 cited
1994Comparing Consumers' Recall of Prepurchase and Postpurchase Product Evaluation Experiences392 cited
1996Understanding the Interaction between Procedural and Distributive Justice: The Role of Trust325 cited
1999Response: Divergent Stakeholder Theory274 cited
1997Quality of Management and Quality of Stakeholder Relations271 cited
1996Fragile and Resilient Trust and Their Roles in Economic Exchange236 cited
1999Making Stakeholder Theory Whole

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

215 cited

1999Practicability, Paradigms, and Problems in Stakeholder Theorizing186 cited

Cited by

2016Understanding primary stakeholders' multiple roles in hallmark event tourism management159 cited
2017How should firms reconcile their open innovation capabilities for incorporating external actors in innovations aimed at sustainable development?128 cited
2017Corporate stakeholder responsiveness? Exploring the state and quality of GRI‐based stakeholder engagement disclosures of European firms94 cited
2018Family Firm Brands, Perceptions of Doing Good, and Consumer Happiness92 cited
2020A qualitative analysis of GRI principles for defining sustainability report quality: an Australian case from the preparers’ perspective91 cited
2013Moral Degradation, Business Ethics, and Corporate Social Responsibility in a Transitional Economy89 cited
2013Business Ethics and the Development of Intellectual Capital88 cited
2009The contribution of emotional and spiritual intelligences to effective business leadership80 cited
2013When do investors forgive entrepreneurs for lying?78 cited
2013Impact of Family Control/Influence on Stakeholders’ Perceptions of Benevolence73 cited
2005Bridging the conceptual divide: lessons from stakeholder analysis58 cited
2011Ethics and corporate social responsibility integrated into knowledge management and innovation technology58 cited
2023Green innovation behaviour: Impact of industry 4.0 and open innovation54 cited
2019The Relationship between Social Responsibility and Business Performance: An Analysis of the Agri-Food Sector of Southeast Spain52 cited
2018CSR Dynamics in the Midst of Competing Injunctions: The case of Danone49 cited
2023Honest Behavior: Truth-Seeking, Belief-Speaking, and Fostering Understanding of the Truth in Others47 cited