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ISO 9001:2000 implementation in the public sector
16 references·4 citing·52 second hop
ISO 9001:2000 implementation in the public sector (2010)ISO 9001:2000 implementation in the publi…Measuring customer satisfaction in summer courses (2005)Measuring customer satisfacti…Reshaping Public Sector Accounting: An International Comparative View (2003)Reshaping Public Sector Accou…ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies (2002)ISO 9000 certification and th…The implementation of an ISO 9000 quality system (2001)The implementation of an ISO …Customer-Employee Rapport in Service Relationships (2000)Customer-Employee Rapport in …WHY FIRMS SEEK ISO 9000 CERTIFICATION: REGULATORY COMPLIANCE OR COMPETITIVE ADVANTAGE? (1999)WHY FIRMS SEEK ISO 9000 CERTI…Implementing ISO 9000: A study of its benefits among Australian organizations (1999)Implementing ISO 9000: A stud…Costs and benefits of ISO 9000 series: a practical study (1999)Costs and benefits of ISO 900…An empirical examination of ISO 9000-registered companies in New Zealand (1999)An empirical examination of I…ISO 9000: marketing motivations and benefits (1997)ISO 9000: marketing motivatio…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Experiences of implementing ISO 9000 in Swedish industry (1996)Experiences of implementing I…CFI versus RMSEA: A comparison of two fit indexes for structural equation modeling (1996)CFI versus RMSEA: A compariso…How to Measure Survey Reliability and Validity (1995)How to Measure Survey Reliabi…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…ISO 9001 and performance: a method review (2018)ISO 9001 and performance: a m…ISO 9001 overall performance dimensions: an exploratory study (2015)ISO 9001 overall performance …The effectiveness of the ISO 9001 quality management system in service companies (2013)The effectiveness of the ISO …Quality management framework for public management decision making (2012)Quality management framework …The Problem of Social Cost (1960)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Job Market Signaling (1973)INTERNATIONAL DIFFUSION OF ISO 14000 CERTIFICATION (2001)Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000 (2005)Linking supply chain strength to sustainable development: a country-level analysis (2008)Field Theory in Social Science: Selected Theoretical Papers. 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References

  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1995How to Measure Survey Reliability and Validity1,464 cited
  • 2000Customer-Employee Rapport in Service Relationships1,150 cited
  • 1996CFI versus RMSEA: A comparison of two fit indexes for structural equation modeling668 cited
  • 1999WHY FIRMS SEEK ISO 9000 CERTIFICATION: REGULATORY COMPLIANCE OR COMPETITIVE ADVANTAGE?426 cited
  • 1997ISO 9000: marketing motivations and benefits257 cited
  • 2005Measuring customer satisfaction in summer courses197 cited
  • 1996Experiences of implementing ISO 9000 in Swedish industry192 cited
  • 2003Reshaping Public Sector Accounting: An International Comparative View182 cited
  • 2001The implementation of an ISO 9000 quality system173 cited
  • 1999Implementing ISO 9000: A study of its benefits among Australian organizations166 cited
  • 2002ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies141 cited
  • 1999Costs and benefits of ISO 9000 series: a practical study

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136 cited
  • 1999An empirical examination of ISO 9000-registered companies in New Zealand121 cited
  • Cited by

    • 2013The effectiveness of the ISO 9001 quality management system in service companies53 cited
    • 2018ISO 9001 and performance: a method review52 cited
    • 2015ISO 9001 overall performance dimensions: an exploratory study43 cited
    • 2012Quality management framework for public management decision making39 cited