SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Output measures for public libraries: A manual of standardized procedures
0 references·16 citing·44 second hop
Output measures for public libraries: A manual of standardized procedures (1982)Output measures for public libraries: A m…An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)An epistemological critique o…Unsettling Scores: An Evaluation of Hennen's Annual Public Library Ratings (2007)Unsettling Scores: An Evaluat…Evaluation of Reference Services—A Review (2007)Evaluation of Reference Servi…Reference Use Statistics: Statistical Sampling Method Works (University of Tennessee at Chattanooga) (2006)Reference Use Statistics: Sta…Measuring Outcomes: Applying Cost-Benefit Analysis to Middle-Sized and Smaller Public Libraries. (2003)Measuring Outcomes: Applying …The use of statistics in the managerial process by public library directors in China and the USA: a cross‐country survey (2001)The use of statistics in the …The Use of National Public Library Statistics by Public Library Directors (2001)The Use of National Public Li…Poverty, Democracy and Public Libraries (2001)Poverty, Democracy and Public…Perspectives on User Satisfaction Surveys (2001)Perspectives on User Satisfac…Performance Measurement of Hawaii State Public Libraries: An Application of Data Envelopment Analysis (DEA) (1999)Performance Measurement of Ha…A measurement of the resource utilization efficiency of university libraries (1997)A measurement of the resource…Using statistics to increase public library budgets (1996)Using statistics to increase …Stakeholder perceptions of university library effectiveness (1995)Stakeholder perceptions of un…Service quality: An unobtrusive investigation of interlibrary loan in large public libraries in Canada (1994)Service quality: An unobtrusi…Further dimensions of public library effectiveness II: The second stage of the New Zealand study (1994)Further dimensions of public …The Role of Libraries in American Indian Tribal College Development (1991)The Role of Libraries in Amer…The Measurement of Productive Efficiency (1957)Measuring the efficiency of decision making units (1978)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Benchmarking local public libraries using non-parametric frontier methods: A case study of Flanders (2014)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka (2009)Internal marketing: service quality in leisure services (2010)Identifying service superiority, zone of tolerance and underlying dimensions (2011)A Service Quality Model and its Marketing Implications (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)IDENTIFYING WHAT SERVICES NEED TO BE IMPROVED BY MEASURING THE LIBRARY’S PERFORMANCE (2007)Understanding perceived service quality and satisfaction (2012)The Effect of Accounting Information Systems, Organizational Commitment and Work Discipline on Employee Performance (2023)The Measurement of Efficiency of Production (1985)An exploratory analysis of resource utilization across organizational units (2003)What we know about the efficiency of higher education institutions: the best evidence (2003)University library benchmarking: An international comparison using DEA (2004)The critical incident technique. (1954)Focus Groups: A Practical Guide for Applied Research (1989)The Practice of Social Research (1989)Reference transaction assessment (2011)Using social cognitive theory to understand meta-parenting in parents of young children (2015)Exploration of reference models in a public university system (2019)Performance measures for public libraries (1973)Measuring Organizational Effectiveness in Institutions of Higher Education (1978)A Study of Organizational Effectiveness and its Predictors (1986)Multiple constituencies model in the identification of library effectiveness (2014)Evaluación del impacto de las bibliotecas escolares en España: aproximación desde una doble perspectiva metodológica cuantitativa y cualitativa (2019)A planning process for public libraries (1982)Plans, performance information and accountability: the case of Best Value (2002)Which services support research activities at universities? (2010)Delivering quality service: balancing customer perceptions and expectations (1990)Changing the concept and measure of service quality in academic libraries (1996)Measuring e-Commerce effectiveness: a conceptual model (2003)Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model (2008)The Contingent Valuation Debate: Why Economists Should Care (1994)Institutional Pressures and Organizational Capacity: The Case of Outcome Measurement1 (2012)Perceived outcomes of public libraries in Finland, Norway and the Netherlands (2014)A Textbook of Cultural Economics (2019)American Indians and Alaska Natives in Postsecondary Education. (1999)Working at tribal college and university libraries: A portrait (2003)Rural and Small Libraries: The Tribal Experience (2017)
this work references cited by second hop

References

No references inside the corpus for this window.

Cited by

  • 2001Perspectives on User Satisfaction Surveys145 cited
  • 1997A measurement of the resource utilization efficiency of university libraries79 cited
  • 2008An epistemological critique of gap theory based library assessment: the case of SERVQUAL48 cited
  • 1994Service quality: An unobtrusive investigation of interlibrary loan in large public libraries in Canada44 cited
  • 1999Performance Measurement of Hawaii State Public Libraries: An Application of Data Envelopment Analysis (DEA)44 cited
  • 2003Measuring Outcomes: Applying Cost-Benefit Analysis to Middle-Sized and Smaller Public Libraries.43 cited
  • 1995Stakeholder perceptions of university library effectiveness37 cited
  • 2007Evaluation of Reference Services—A Review35 cited
  • 1994Further dimensions of public library effectiveness II: The second stage of the New Zealand study13 cited
  • 1991The Role of Libraries in American Indian Tribal College Development10 cited
  • 2006Reference Use Statistics: Statistical Sampling Method Works (University of Tennessee at Chattanooga)10 cited
  • 2001Poverty, Democracy and Public Libraries9 cited
  • 2001The Use of National Public Library Statistics by Public Library Directors9 cited
  • 2007Unsettling Scores: An Evaluation of Hennen's Annual Public Library Ratings

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

7 cited
  • 1996Using statistics to increase public library budgets6 cited
  • 2001The use of statistics in the managerial process by public library directors in China and the USA: a cross‐country survey4 cited