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Predicting Household Switching Behavior and Switching Costs at Depository Institutions

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References

1995Competition when Consumers have Switching Costs: An Overview with Applications to Industrial Organization, Macroeconomics, and International Trade1,519 cited
1992Multi-Period Competition with Switching Costs487 cited
2000Recent Changes in U.S. Family Finances: Results from the 1998 Survey of Consumer Finances311 cited
1997Market Definition and the Analysis of Antitrust in Banking197 cited
1993Did Installed Base Give an Incumbent any (Measureable) Advantages in Federal Computer Procurement?152 cited
1991The Concentration / Conduct Relationship in Bank Deposit Markets141 cited

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2015The Determinants of Household's Bank Switching50 cited
2021Testing the effectiveness of consumer financial disclosure: Experimental evidence from savings accounts45 cited
2020The Effect of Monetary Policy on Bank Wholesale Funding42 cited
2011CONSUMER SWITCHING COSTS AND FIRM PRICING: EVIDENCE FROM BANK PRICING OF DEPOSIT ACCOUNTS*

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2016Research on customer switching behavior in the service industry38 cited

2017Banking Products: You Can Take Them with You, So Why Don’t You?35 cited

2024The role of banks’ technology adoption in credit markets during the pandemic27 cited

2015SWITCHING COST AND DEPOSIT DEMAND IN CHINA27 cited

2008Market Structure and the Diffusion of E-Commerce: Evidence from the Retail Banking Industry26 cited

2012The Impact of Trade Credit on Customer Switching Behaviour: Evidence from the Tanzanian Rice Market20 cited

2012Consumers’ Use of Prepaid Cards: A Transaction-Based Analysis16 cited

2023Inattention Matters: An Analysis of Consumers’ Inaction in Choosing a Water Tariff9 cited