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Future Directions of Crisis Communication Research: Emotions in Crisis – The Next Frontier

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2013

Situational Theory of Crisis: Situational Crisis Communication Theory and Corporate Reputation

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2011An exploration of the effects of victim visuals on perceptions and reactions to crisis events51 cited

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2017The 2013 Boston marathon bombing: Publics’ emotions, coping, and organizational engagement39 cited

2021Influence of content and creator characteristics on sharing disaster-related information on social media34 cited

2015The Effect of Bad News and CEO Apology of Corporate on User Responses in Social Media34 cited

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2019Emotions in Social Media: An Analysis of Tweet Responses to MH370 Search Suspension Announcement28 cited

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2021How do executives communicate about crises? A framework for comparative analysis24 cited

2021Does regional bias matter? Examining the role of regional identification, animosity, and negative emotions as drivers of brand switching: an application in the food and beverage industry24 cited