Future Directions of Crisis Communication Research: Emotions in Crisis – The Next Frontier

Yan Jin · Augustine Pang

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Public Relations and Crisis Communication Disaster Management and Resilience Communication Studies and Media

Abstract

This chapter contains sections titled: Integrated Crisis Mapping Model Operationalization of the ICM Model What ICM Has Revealed So Far Importance of Emotion Research in Crisis: Discovering the Map to Publics' Hearts References

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References

1991Emotion And Adaptation 1999All Negative Moods Are Not Equal: Motivational Influences of Anxiety and Sadness on Decision Making 2010Public Relations Theory II 1998An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation 1999Information and Compassion in Crisis Responses: A Test of Their Effects 2006Informational Properties of Anxiety and Sadness, and Displaced Coping 2007Using emotion in risk communication: The Anger Activism Model 2005Incidental and Task‐Related Affect: A Re‐Inquiry and Extension of the Influence of Affect on Choice

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2021Is Fake News the New Social Media Crisis? Examining the Public Evaluation of Crisis Management for Corporate Organizations Targeted in Fake News 2019Turn it around in crisis communication: An ABM approach 2024Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility attribution 2013Situational Theory of Crisis: Situational Crisis Communication Theory and Corporate Reputation 2011

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