Reference and Information Services in the 21st Century : An Introduction

Kay Ann Cassell

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Library Science and Information Literacy Library Science and Administration Web and Library Services

Abstract

The text is divided into four sections. Part 1 covers the essentials of reference service - determining information need, developing a basic search strategy, and interviewing enquirers. The straightforward and practical Part 2 helps professionals master the materials most frequently used to answer questions about: * government information * current events and issues * books, magazines and the publishing industry * geography and travel * biographical information * ready reference * medical, legal and business information * language and grammar questions

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2011A New Service Model for the Reference Desk: The Student Research Center 2009Whither reference services? Views of some Ghanaian library school students 2010Impact of technology on organizational change in public libraries: a qualitative study 2013Competências conversacionais do bibliotecário na comunicação via chat em serviço de referência digital de biblioteca universitária 2009Making invisible connections visible: a practice and sociality based study of organizational and institutional learning

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