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Reference and Information Services in the 21st Century : An Introduction
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Reference and Information Services in the 21st Century : An Introduction (1999)Reference and Information Services in the…Competências conversacionais do bibliotecário na comunicação via chat em serviço de referência digital de biblioteca universitária (2013)Competências conversacionais …A New Service Model for the Reference Desk: The Student Research Center (2011)A New Service Model for the R…Impact of technology on organizational change in public libraries: a qualitative study (2010)Impact of technology on organ…Whither reference services? Views of some Ghanaian library school students (2009)Whither reference services? V…Making invisible connections visible: a practice and sociality based study of organizational and institutional learning (2009)Making invisible connections …Análise de conteúdo (1977)Estratégias empresariais e formação de competências: um quebra-cabeça caleidoscópio da indústria brasileira (2001)A organização do conhecimento: como as organizações usam a informação para criar significado, construir conhecimento e tomar decisões (2006)The Strength of Weak Ties (1973)The Constitution of Society. (1988)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Introduction to reference work (1969)Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)Reference and Information Services: An Introduction (1992)Engaging Students in Learning: Teaching the Reference Transaction (2020)Teaching at the Desk: Toward a Reference Pedagogy (2002)Studying Students: The Undergraduate Research Project at the University of Rochester (2007)Student Values and Research: Are Millennials Really Changing the Future of Reference and Research? (2009)Out of my comfort zone into yours (2016)Case Study Research: Design and Methods (1984)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Handbook of Qualitative Research (1994)
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  • 2011A New Service Model for the Reference Desk: The Student Research Center3 cited
  • 2009Whither reference services? Views of some Ghanaian library school students1 cited
  • 2010Impact of technology on organizational change in public libraries: a qualitative study1 cited
  • 2013Competências conversacionais do bibliotecário na comunicação via chat em serviço de referência digital de biblioteca universitária0 cited
  • 2009Making invisible connections visible: a practice and sociality based study of organizational and institutional learning0 cited

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