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1.The public sector 2.Values and concepts 3.Bureaucracy: idea and operation 4.The formal organisation 5.The informal organisation 6.Power and conflict within organisations 7.Leadership 8.Motivation and morale 9.Planning and decision making 10.Resourcing the public sector 11.The new agenda 12.Responding to the new agenda 13.The management task 14.Conclusion
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