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• 2011The balanced scorecard as an integrated model applied to the Portuguese public service: a case study in the waste sector85 cited
• 1999Managing diversity – an employment and service delivery challenge83 cited
• 2001A negotiated order perspective on public sector accounting and financial control72 cited
• 2001Public Sector Added Value: Can Bureaucracy Deliver?71 cited
• 2012Time for interactive control systems in the public sector? The case of the Every Child Matters policy change in England67 cited
• 2011Value Dynamics: Towards a Framework for Analyzing Public Value Changes46 cited
• 2002Processes of 'Change' and 'Continuity' in Educational Psychology--Part I39 cited
• 2009Leadership in Public Sector Partnerships25 cited
• 1996Strategy and strategists in UK local government25 cited
• 2014Effective organizational change in healthcare: Exploring the contribution of empowered users and workers22 cited
• 2007Service delivery and ethical conduct in the public service: the missing links12 cited
• 1999Improving Public Services in Ireland: A Case Study Approach10 cited
• 2010Perceiving societal value as the core of innovation management in public research and development organizations9 cited
• 2003