A Multilevel Framework of Six Sigma: A Systematic Review of the Literature, Possible Extensions, and Future Research

Vallinayagam Arumugam · Jiju Antony · Kevin Linderman

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

This paper systematically reviews and synthesizes the academic research on Six Sigma and business performance. The authors track the development of this body of research based on the literature from 2000 to 2012 and synthesize various perspectives into a comprehensive multilevel framework linking leadership, Six Sigma dimensions (organizational and project levels), and performance outcome. The analysis also identifies a measurement model that consists of factors and constructs from the reviewed literature that may help assess the precise nature of the relationship between various dimensions of Six Sigma and business performance. The paper provides implications for practice and suggests new avenues for future research, which would take one to a higher level of understanding of the Six Sigma phenomenon.

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References

1991Firm Resources and Sustained Competitive Advantage 2004Firm resources and sustained competitive advantage 1990Absorptive Capacity: A New Perspective on Learning and Innovation 1983An Evolutionary Theory of Economic Change.1995The Knowledge-Creating Company 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review 1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 1999Psychological Safety and Learning Behavior in Work Teams

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