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Cited by

• 1993Crisis Decision Making306 cited
• 1993Crisis theory/practice: towards a sustainable future253 cited
• 2004Crisis Management and Tourism235 cited
• 2008Crisis Management in Tourism220 cited
• 2005Models of crisis management: an evaluation of their value for strategic planning in the international travel industry187 cited
• 2007Crisis Management, Tourism and Sustainability: The Role of Indicators181 cited
• 2012Tourism crises and island destinations: Experiences in Penang, Malaysia126 cited
• 1993Responding to product liability crises116 cited
• 1995Organizational crisis experience and public relations roles111 cited
• 1999ValuJet flight 592: Crisis communication theory blended and extended106 cited
• 1993Recent research in crisis management: a study of 24 authors' publications from 1986 to 1991102 cited
• 2009Institutionalizing public relations: A case study of Chinese government crisis communication on the 2008 Sichuan earthquake93 cited
• 2003A social constructionist approach to crisis management: Allegations of sudden acceleration in the Audi 500087 cited
• 2014Organizational Learning in Tourism Crisis Management: An Experience From Malaysia