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Perceived Value, Reputation, Trust, and Switching Costs as Determinants of Customer Retention
16 references·5 citing·36 second hop
Perceived Value, Reputation, Trust, and Switching Costs as Determinants of Customer Retention (2015)Perceived Value, Reputation, Trust, and S…Journal of Business Logistics (2018)Journal of Business LogisticsHandbook of Structural Equation Modeling (2013)Handbook of Structural Equati…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…Specification, evaluation, and interpretation of structural equation models (2011)Specification, evaluation, an…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Marketing Research: An Applied Approach (2000)Marketing Research: An Applie…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Reputation: realizing value from the corporate image (1996)Reputation: realizing value f…Reputation: Realizing Value from the Corporate Image (1996)Reputation: Realizing Value f…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Does the relationship marketing orientation of an entrepreneur support agency improve performance? Evidence from small- and medium-size enterprises in Malaysia (2022)Does the relationship marketi…Factors Affecting Customer Loyalty in the Services Sector (2021)Factors Affecting Customer Lo…“I am Delighted!”: The Effect of Perceived Customer Value on Repurchase and Advocacy Intention in B2B Express Delivery Services (2021)“I am Delighted!”: The Effect…The impact of perceived fairness and trustworthiness on customer trust within the banking sector (2020)The impact of perceived fairn…Determinants of customer loyalty: a study with customers of a Brazilian bank (2018)Determinants of customer loya…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. 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(1976)Developing Buyer-Seller Relationships (1987)External Control of Organizations: Resource Dependence Perspective (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)When to use and how to report the results of PLS-SEM (2018)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 2011Specification, evaluation, and interpretation of structural equation models3,734 cited
  • 2013Handbook of Structural Equation Modeling3,440 cited
  • 2000Marketing Research: An Applied Approach2,660 cited
  • 1996Reputation: Realizing Value from the Corporate Image2,620 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
  • 2018Journal of Business Logistics

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2,522 cited
  • 1996Reputation: realizing value from the corporate image2,119 cited
  • Cited by

    • 2018Determinants of customer loyalty: a study with customers of a Brazilian bank38 cited
    • 2021Factors Affecting Customer Loyalty in the Services Sector37 cited
    • 2021“I am Delighted!”: The Effect of Perceived Customer Value on Repurchase and Advocacy Intention in B2B Express Delivery Services31 cited
    • 2020The impact of perceived fairness and trustworthiness on customer trust within the banking sector30 cited
    • 2022Does the relationship marketing orientation of an entrepreneur support agency improve performance? Evidence from small- and medium-size enterprises in Malaysia10 cited