Quality Planning and Analysis: From Product Development Through Usage

Joseph Moses Juran · Frank M. Gryna

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Management Systems and Quality Improvement Quality and Supply Management Quality and Management Systems

Abstract

1 Basic Concepts 2 Companywide Assessment of Quality 3 Quality Improvement and Cost Reduction 4 Operational Quality Planning and Sales Income 5 Quality Control 6 Process Management 7 Strategic Quality Management 8 Organization for Quality 9 Developing a Quality Culture 10 Basic Concepts of Statistics and Probability 11 Statistical Tools for Analyzing Data 12 Understanding Customer Needs 13 Designing for Quality 14 Designing for Quality--Statistical Tools 15 Supply Chain Management 16 Operations--Manufacturing Sector 17 Operations--Service Sector 18 Statistical Process Control 19 Inspection, Test, and Measurement 20 Marketing, Field Performance, and Customer Service 21 Administrative and Support Operations 22 Quality Information Systems 23 Quality Assurance Quality Audit Appendixes

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2000New Product Quality and Product Development Teams 2003Developing alternative perspectives for quality in higher education 2011The roles of firms' motives in affecting the outcomes of ISO 9000 adoption 2008Internalisation of ISO 9000 standards: the antecedent role of functionalist and institutionalist drivers and performance implications 2001Management fads: Emergence, evolution, and implications for managers 1993TQM and Environmental Excellence in Manufacturing 2007The relationship between competitive strategies and product quality 2008Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry

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