An empirical study of enterprise resource management systems implementation

Abstract

Purpose The purpose of this paper is to determine the significant variables leading to successful implementation of enterprise resource management (ERM) and its predecessor concepts of enterprise resource planning, supply chain planning, electronic commerce, and radio frequency identification systems. An implementation roadmap is presented using four stages for implementing ERM systems: planning, development, implementation, and testing. The roadmap indicates when and where the significant success variables would appear and how a firm might manage the implementation process. Design/methodology/approach In the research, the key success criteria and key implementation drivers uncovered by literature, case studies, and interviews were used. A survey instrument was constructed and the survey hosted on a web site where practitioners from industry were invited to supply opinions. The data were analyzed by using correlation models and one‐way analysis of variance (ANOVA) to develop cause‐effect diagrams (CE) for overall ERM systems and each component of ERM. Based on the controlled error of the ANOVA process, the CE diagram was used to depict the degree to which variables influence implementation success. Findings The research results have helped uncover the key significant variables that contribute to successful ERM implementation. Originality/value The proposed implementation roadmap indicates when and where the significant success variables would appear and how a firm might manage the implementation process.

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