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The student-customer orientation questionnaire (SCOQ)
16 references·0 citing·42 second hop
The student-customer orientation questionnaire (SCOQ) (2015)The student-customer orientation question…Securing a sustainable future for higher education : an independent review of higher education funding and student finance (2010)Securing a sustainable future…Survey Research Methods (4th ed.) (2009)Survey Research Methods (4th …Toward a Unified Validation Framework in Mixed Methods Research (2007)Toward a Unified Validation F…Neoliberalism and education (2007)Neoliberalism and educationAre university students really customers? When illusion may lead to delusion for all! (2007)Are university students reall…Are students customers? TQM and marketing perspectives (2007)Are students customers? TQM a…The Validity Issue in Mixed Research (2006)The Validity Issue in Mixed R…Customer relationship management in higher education (2006)Customer relationship managem…Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)Neoliberalism, higher educati…Marketing Models in Education: Students as Customers, Products, or Partners (2005)Marketing Models in Education…Doing Survey Research: A Guide to Quantitative Methods (2005)Doing Survey Research: A Guid…Determinants of business student satisfaction and retention in higher education: applying Herzberg's two‐factor theory (2005)Determinants of business stud…Doing Research in Business and Management: An Introduction to Process and Method (1998)Doing Research in Business an…Competing for the Future (1994)Competing for the FutureThe Constructive Approach in Management Accounting Research. (1993)The Constructive Approach in …Survey Research Methods. (1985)Survey Research Methods.The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)Qualitative Data Analysis: An Expanded Sourcebook (1994)A Mixed Methods Investigation of Mixed Methods Sampling Designs in Social and Health Science Research (2007)Is Mixed Methods Social Inquiry a Distinctive Methodology? (2007)Overview of Contemporary Issues in Mixed Methods Research (2010)Discipline and Punish: The Birth of the Prison (1978)Discipline and Punish: The Birth of the Prison. (1978)Discipline and Punish: The Birth of the Prison. (1996)Regulating The Abject (2008)Cash, competition, or charity: international students and the global imaginary (2015)Neoliberalism and psychological ethics. (2015)A Contribution to the Theory of Economic Growth (1956)Situated Learning (1991)Situated Learning: Legitimate Peripheral Participation. (1994)Distributed Leadership in Higher Education (2009)Beyond the multiversity: neoliberalism and the rise of the schizophrenic university (2010)Re‐Theorizing Change: Institutional Experimentation and the Struggle for Domination in the Field of Public Accounting (2012)Dropout from Higher Education: A Theoretical Synthesis of Recent Research (1975)Leaving College: Rethinking the Causes and Cures of Student Attrition (1988)What accounts for students' loyalty? Some field study evidence (2007)Evaluation of the factors that determine quality in higher education: an empirical study (2010)Examining student satisfaction with higher education services (2010)Satisfaction: a behavioral perspective on the consumer (2010)Using mixed methods research in medical education: basic guidelines for researchers (2009)Attention by design: Using attention checks to detect inattentive respondents and improve data quality (2017)Quality of life under the COVID-19 quarantine (2021)Doing Case Study Research (2004)The Anatomy of a Design Theory (2007)Handbook of Management Accounting Research (2009)Quantitative and qualitative research in the built environment: application of “mixed” research approach (2002)Choosing the Appropriate Methodology: Understanding Research Philosophy (2004)QUALITATIVE RESEARCH METHODOLOGY IN SOCIAL SCIENCES AND RELATED SUBJECTS (2018)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Bridging Epistemologies: The Generative Dance Between Organizational Knowledge and Organizational Knowing (1999)Managing Firm Resources in Dynamic Environments to Create Value: Looking Inside the Black Box (2007)The Argumentative Turn in Policy Analysis and Planning (1993)Web Surveys (2000)Survey response rate levels and trends in organizational research (2008)Developing an instrument to assess student readiness for online learning: a validation study (2011)Teacher Educators' Perceptions and Use of Differentiated Instruction Practices: An Exploratory Investigation (2012)Understanding the link between professional learning communities and teacher collective efficacy (2017)
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  • 2005Marketing Models in Education: Students as Customers, Products, or Partners

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180 cited
  • 2006Customer relationship management in higher education178 cited
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