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Professionals without a profession? Redesigning case management in Dutch local welfare agencies
13 references·16 citing·38 second hop
Professionals without a profession? Redesigning case management in Dutch local welfare agencies (2010)Professionals without a profession? 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(1948)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Reflections on Street‐Level Bureaucracy: Past, Present, and Future (2012)Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion (2013)NEGOTIATING ORDER IN PATROL WORK: AN ECOLOGICAL THEORY OF POLICE RESPONSE TO DEVIANCE* (1997)From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control (2002)The Politics of Public Service Bargains (2006)Policy failure and the policy-implementation gap: can policy support programs help? (2019)Disorganized welfare mixes: voluntary agencies and new governance regimes in Western Europe (2006)Is the Welfare State Justified? 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Evidence from Empirical Research (2004)Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature (2015)Rhetorical Strategies of Legitimacy (2005)Constructing Professional Identity: The Role of Work and Identity Learning Cycles in the Customization of Identity Among Medical Residents (2006)A Tale of Two Cities: Competing Logics and Practice Variation in the Professionalizing of Mutual Funds (2007)Economic Globalization and the Welfare State in Affluent Democracies, 1975–2001 (2005)The paradox of the social investment state: growth, employment and poverty in the Lisbon era (2011)The marketisation of care: Rationales and consequences in Nordic and liberal care regimes (2012)Handbook of Organizational Routines (2008)Revisiting Lipsky: Front-Line Work in UK Local Governance (2011)Theories of the Policy Cycle (2017)
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References

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  • 2010Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory8,310 cited
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  • 2007STREET‐LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY878 cited
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  • 1998On the front lines of welfare delivery: Are workers implementing policy reforms?284 cited
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  • 2007NEW MODES OF GOVERNANCE IN ITALY AND THE NETHERLANDS: THE CASE OF ACTIVATION POLICIES81 cited
  • 2006Toward a General Analytic Framework73 cited

Cited by

  • 2017From pure to hybrid professionalism in post-NPM activation reform: The institutional work of frontline managers48 cited
  • 2020Street-level bureaucrats under new managerialism: a comparative study of agency cultures and caseworker role identities in two welfare state bureaucracies

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44 cited
  • 2021Discretion of the Future: Conceptualizing Everyday Acts of Collective Creativity at the Street‐Level41 cited
  • 2018Frontline workers' competency in activation work34 cited
  • 2018Measures of accountability and delegated discretion in activation work: lessons from the Norwegian Labour and Welfare Service29 cited
  • 2016The activating profession: coaching and coercing in the welfare services28 cited
  • 2018Does individualized employment support deliver what is promised? Findings from three European cities28 cited
  • 2021From Social Assistance to Self-Sufficiency: Low Income Work as a Stepping Stone27 cited
  • 2014Quasi‐markets and the Delivery of Activation – A Frontline Perspective26 cited
  • 2014Outsourcing, Discretion, and Administrative Justice: Exploring the Acceptability of Privatized Decision Making23 cited
  • 2018From quasi‐markets to public–private networks: Employers' engagement in public employment services19 cited
  • 2018Social work professionals’ management of institutional and professional responsibilities at the micro-level of welfare-to-work19 cited
  • 2017The frontline delivery of activation: workers’ preferences and their antecedents18 cited
  • 2020The meaning of professionalism in activation work: frontline managers’ perspectives15 cited
  • 2021Placement Advisors as Innovators. How Professionals Use Enhanced Discretion in Germany’s Public Employment Services14 cited
  • 2019Motivating the unemployed: A full‐range model of motivational strategies that caseworkers use to activate clients13 cited