Street-Level Bureaucracy: Dilemmas of the Individual in Public Services
Abstract
The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy.
Cite this
Michael Lipsky (1981). Street-Level Bureaucracy: Dilemmas of the Individual in Public Services. Michigan Law Review. https://doi.org/10.2307/1288305
@article{michael1981streetlevel,
title = {Street-Level Bureaucracy: Dilemmas of the Individual in Public Services},
author = {Lipsky, Michael},
year = {1981},
journal = {Michigan Law Review},
doi = {10.2307/1288305}
}Citations in this library
Stored only when both papers are in the corpus — 8,971 citations exist upstream.