Attractive Quality and Must-Be QualityNoriaki Kano, Nobuhiko Seraku, Fumio Takahashi, Shin-ichi Tsuji1984-04-15article3,436 citationsclosedNo readable copy stored yet — this record is metadata only.Quality Function Deployment in Product DesignCustomer Service Quality and LoyaltyManagement Systems and Quality ImprovementAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 3,436 citations exist upstream.Cited by2016Gain more insight from your PLS-SEM results2008The Process of Customer Engagement: A Conceptual Framework1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis2000Should We Delight the Customer?2008Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions?2013Product variety management1996How to delight your customers