Should We Delight the Customer?Roland T. Rust2000-01-01articleJournal of the Academy of Marketing Science712 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyConsumer Market Behavior and PricingService and Product InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 712 citations exist upstream.References1980A circumplex model of affect.1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions1982Out of the Crisis2010Satisfaction: a behavioral perspective on the consumer1993The Antecedents and Consequences of Customer Satisfaction for Firms1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden1985Toward a consensual structure of mood.1984Attractive Quality and Must-Be QualityCited by2006Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships2015Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend2009Social Identity and the Service-Profit Chain2003Application of Fairness Theory to Service Failures and Service Recovery2004What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty2005Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges2002Emotion in the workplace: The new challenge for managers2004Customer value: a review of recent literature and an integrative configuration