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A Review of Quality Dimensions in e-Government Services · Study

WorkA Review of Quality Dimensions in e-Government Services

Xenia Papadomichelaki2006

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Workgreen2006

A Review of Quality Dimensions in e-Government Services

Xenia Papadomichelaki · Babis Magoutas · Christos Halaris · Dimitris Apostolou · Gregoris N. Mentzas

93 citations·0/0 files stored·Lecture notes in computer science

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E-Government and Public Services Public Policy and Administration Research Public Administration in Developing Nations

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1992The balanced scorecard : measures that drive performance 1996Beyond Accuracy: What Data Quality Means to Data Consumers 2004Quality of service for workflows and web service processes 2004Development and validation of an instrument to measure user perceived service quality of information presenting Web portals 2005Development and validation of an instrument to measure user perceived service quality of information presenting Web portals 2004SiteQual: an integrated measure of Web site quality

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2015Development of quantitative model to investigate the strategic relationship between information quality and e-government benefits 2012Web 2.0 applications in government web sites

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2007Classification and synthesis of quality approaches in e‐government servicesarticle · 10 shared references 2020Do information and service quality affect perceived privacy protection, satisfaction, and loyalty? Evidence from a Chinese O2O-based mobile shopping applicationarticle · 5 shared references 2018Development of an adoption model to assess user acceptance of e-service technology: E-Service Technology Acceptance Modelarticle · 5 shared references 2011e-GovQual: A multiple-item scale for assessing e-government service qualityarticle · 4 shared references 2011Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scalearticle · 4 shared references 2015Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?article · 4 shared references

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Year2006

Typeother

Published2006-01-01

VenueLecture notes in computer science

ISSN-L0302-9743

Languageen

Citations93

Files0 public / 0

ShelfE-Government and Public Services

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doi10.1007/11823100_12

openalex_workW1585784331

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