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A Review of Quality Dimensions in e-Government Services
12 references·4 citing·44 second hop
A Review of Quality Dimensions in e-Government Services (2006)A Review of Quality Dimensions in e-Gover…Development and validation of an instrument to measure user perceived service quality of information presenting Web portals (2005)Development and validation of…SiteQual: an integrated measure of Web site quality (2004)SiteQual: an integrated measu…Quality of service for workflows and web service processes (2004)Quality of service for workfl…Development and validation of an instrument to measure user perceived service quality of information presenting Web portals (2004)Development and validation of…American Customer Satisfaction Index, 1994 (2004)American Customer Satisfactio…Exploring the impact of online service quality on portal site usage (2003)Exploring the impact of onlin…Quality management principles (2002)Quality management principlesModeling Quality of Service for Workflows and Web Service Processes (2002)Modeling Quality of Service f…Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Beyond Accuracy: What Data Qu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Development of quantitative model to investigate the strategic relationship between information quality and e-government benefits (2015)Development of quantitative m…Web 2.0 applications in government web sites (2012)Web 2.0 applications in gover…New service development in e‐government: identifying critical success factors (2010)New service development in e‐…GovQual: A quality driven methodology for E-Government project planning (2008)GovQual: A quality driven met…Out of the Crisis (1982)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Information Systems Success: The Quest for the Dependent Variable (1992)Data quality in context (1997)AIMQ: a methodology for information quality assessment (2002)Data quality assessment (2002)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Perceived e‐service quality (PeSQ) (2007)From e-commerce to social commerce: A close look at design features (2012)Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015)Competing against time: how time-based competition is reshaping global markets (1990)Adeptflex—Supporting Dynamic Changes of Workflows Without Losing Control (1998)Business process management (BPM) standards: a survey (2009)Fuzzy VIKOR method: A case study of the hospital service evaluation in Taiwan (2014)Judgment under Uncertainty: Heuristics and Biases (1975)Judgement under Uncertainty: Heuristics and Biases (1983)Qualitative Data Analysis: An Expanded Sourcebook (1994)Classification and synthesis of quality approaches in e‐government services (2007)Business Process Model Abstraction (2010)Quality evaluation framework (QEF): Modeling and evaluating quality of business processes (2013)An Instrument for Measuring the Critical Factors of Quality Management (1989)How to Design and Evaluate Research in Education (1990)Qualitative evaluation and research methods (1990)Process management practices and quality systems standards (2003)The sustainability report as an essential tool for the holistic and strategic vision of higher education institutions (2018)Dressing Your Online Auction Business for Success: An Experiment Comparing Two eBay Businesses1 (2008)e-GovQual: A multiple-item scale for assessing e-government service quality (2011)Integration of interval rough AHP and interval rough MABAC methods for evaluating university web pages (2018)Performance measurement system design (1995)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)E-learning success determinants: Brazilian empirical study (2017)
this work references cited by second hop

References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1996Beyond Accuracy: What Data Quality Means to Data Consumers4,663 cited
  • 2004Quality of service for workflows and web service processes866 cited
  • 2004Development and validation of an instrument to measure user perceived service quality of information presenting Web portals654 cited
  • 2005Development and validation of an instrument to measure user perceived service quality of information presenting Web portals440 cited
  • 2004SiteQual: an integrated measure of Web site quality193 cited
  • 2002Modeling Quality of Service for Workflows and Web Service Processes189 cited
  • 2002Quality management principles145 cited
  • 2003Exploring the impact of online service quality on portal site usage80 cited
  • 2004American Customer Satisfaction Index, 199463 cited

Cited by

  • 2015Development of quantitative model to investigate the strategic relationship between information quality and e-government benefits86 cited
  • 2012Web 2.0 applications in government web sites

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80 cited
  • 2008GovQual: A quality driven methodology for E-Government project planning66 cited
  • 2010New service development in e‐government: identifying critical success factors66 cited