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Document Engineering: Analyzing and Designing Documents for Business Informatics and Web Services
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  • 2007Online reporting for sustainability issues139 cited
  • 2008Categorization in the wild103 cited
  • 2011Automatic Verification of Data-Centric Business Processes49 cited
  • 2014Information Service Blueprint: A Service Blueprinting Framework for Information-Intensive Services40 cited
  • 2008Service Science, Management, Engineering, and Design (SSMED): Outline & References28 cited
  • 2016iFixit Myself: User-Generated Content Strategy in “The Free Repair Guide for Everything”17 cited
  • 2019Zombie contracts, dark patterns of design, and ‘documentisation’11 cited
  • 2020Engenharia de Documentos e suas relações com a Arquivologia e a Ciência da Informação1 cited

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