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Digital Strategy in Airports
16 references·1 citing·46 second hop
Digital Strategy in Airports (2014)Digital Strategy in AirportsHow a Firm’s Competitive Environment and Digital Strategic Posture Influence Digital Business Strategy1 (2013)How a Firm’s Competitive Envi…Design Capital and Design Moves: The Logic of Digital Business Strategy1 (2013)Design Capital and Design Mov…Customer service in the aviation industry – An exploratory analysis of UAE airports (2013)Customer service in the aviat…Airport service quality drivers of passenger satisfaction (2013)Airport service quality drive…A Survey of Empirical Research on the Productivity and Efficiency Measurement of Airports (2013)A Survey of Empirical Researc…An application of the airport service quality model in South Africa (2010)An application of the airport…A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)A New Customer Satisfaction I…Passengers' expectations of airport service quality (2007)Passengers' expectations of a…The Airport Business (2005)The Airport BusinessPrivatization of airports in Asia (2002)Privatization of airports in …The evolution of airport management practices: towards a multi-point, multi-service, marketing-driven firm (2001)The evolution of airport mana…Managing Airports: An International Perspective (2001)Managing Airports: An Interna…Developing a quality index for US airports (2000)Developing a quality index fo…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…Improving service quality with information technology (1994)Improving service quality wit…Linking service quality, customer satisfaction, and behavioral intention. (1989)Linking service quality, cust…Big Data Analytics for Smart Airport Management (2021)Big Data Analytics for Smart …Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Understanding digital transformation: A review and a research agenda (2019)Digital transformation: a review, synthesis and opportunities for future research (2020)Unveiling the impact of the adoption of digital technologies on firms’ innovation performance (2021)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Information Technology and Product/Service Innovation: A Brief Assessment and Some Suggestions for Future Research (2013)Can traditional organizations be digitally transformed by themselves? The moderating role of absorptive capacity and strategic interdependence (2020)Corporate digital transformation and labor structure upgrading (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Future Perfect (1987)Delivering Quality Service (1990)Information technology center service quality (2005)A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective (2012)Service Quality Measurements: A Review (2015)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Valuing Transit Service Quality Improvements (2008)A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)Drivers of customer satisfaction with public transport services (2015)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Phenomenological research methods (1994)From customer satisfaction to customer delight (2013)Factors influencing word of mouth behaviour in the restaurant industry (2017)Halal culinary and tourism marketing strategies on government websites: A preliminary analysis (2018)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter? (2018)The role of airport service quality in airport and destination choice (2018)On the Evaluation of Structural Equation Models (1988)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)How destination image and evaluative factors affect behavioral intentions? (2006)Measuring Experience Economy Concepts: Tourism Applications (2007)SERVQUAL revisited: a critical review of service quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Performance-only measurement of service quality: a replication and extension (2002)How important are commercial revenues to today's airports? (2008)Airport Activity and Local Development: Evidence from Italy (2010)An application of DEA to measure the efficiency of Spanish airports prior to privatization (2001)Inefficiencies and scale economies of European airport operations (2003)Airport capacity and congestion when carriers have market power (2006)
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References

  • 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
  • 1989Linking service quality, customer satisfaction, and behavioral intention.935 cited
  • 2013How a Firm’s Competitive Environment and Digital Strategic Posture Influence Digital Business Strategy1535 cited
  • 2007Passengers' expectations of airport service quality338 cited
  • 2001Managing Airports: An International Perspective319 cited
  • 2005The Airport Business272 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
  • 2013Airport service quality drivers of passenger satisfaction231 cited
  • 2013Design Capital and Design Moves: The Logic of Digital Business Strategy1204 cited
  • 1994Improving service quality with information technology142 cited
  • 2001The evolution of airport management practices: towards a multi-point, multi-service, marketing-driven firm120 cited
  • 2010An application of the airport service quality model in South Africa96 cited
  • 2002Privatization of airports in Asia81 cited
  • 2000Developing a quality index for US airports77 cited
  • 2013A Survey of Empirical Research on the Productivity and Efficiency Measurement of Airports

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71 cited
  • 2013Customer service in the aviation industry – An exploratory analysis of UAE airports63 cited
  • Cited by

    • 2021Big Data Analytics for Smart Airport Management14 cited