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Role of Performance Management System on Service Delivery, Case Study of Kakamega County General Hospital, Kenya
3 references·1 citing·21 second hop
Role of Performance Management System on Service Delivery, Case Study of Kakamega County General Hospital, Kenya (2015)Role of Performance Management System on …Perceived Factors affecting Performance Management among Local Authorities in Kenya: A Case of the City Council of Nairobi (2013)Perceived Factors affecting P…From Performance Appraisal to Performance Management (2012)From Performance Appraisal to…Attitudes to service quality – the expectation gap (2003)Attitudes to service quality …Performance appraisal mechanism and employee productivity in public hospitals in Mbeya – Tanzania: the mediating roles of working environment and management style (2024)Performance appraisal mechani…Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Collaborative Governance in Theory and Practice (2007)Modes of Network Governance: Structure, Management, and Effectiveness (2007)A Critical Review of Literature on Performance Contracting (2014)Factors Influencing Implementation of Performance Management Programmes in South African Universities (2021)THE SYSTEMATIC REVIEW OF EFFECTIVE PERFORMANCE MANAGEMENT SYSTEMS IN ORGANIZATIONS (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)Segmenting service “complainers” and “non‐complainers” on the basis of consumer characteristics (2006)FM‐SERVQUAL: a new approach of service quality measurement framework in local authorities (2008)Determinants of Guest Experience in Airbnb: A Topic Modeling Approach Using LDA (2020)Personnel: The Management of People at Work. (1966)Human Resource Development (1983)Human Resource Management (2010)External pressures affecting the adoption of employee performance management in higher education institutions (2012)HRM, Organizational Capacity for Change, and Performance: A Global Perspective (2012)DESIGNING OF PERFORMANCE MANAGEMENT SYSTEM FOR AUDITOR CERTIFICATION BODY USING MANAGEMENT BY OBJECTIVE AND BEHAVIORALLY ANCHOR RATING SCALE (2020)PLS-SEM: Indeed a Silver Bullet (2011)A First Course in Factor Analysis (2013)Performance appraisal and performance management: 100 years of progress? (2017)
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References

  • 2003Attitudes to service quality – the expectation gap134 cited
  • 2012From Performance Appraisal to Performance Management63 cited
  • 2013Perceived Factors affecting Performance Management among Local Authorities in Kenya: A Case of the City Council of Nairobi25 cited

Cited by

  • 2024Performance appraisal mechanism and employee productivity in public hospitals in Mbeya – Tanzania: the mediating roles of working environment and management style2 cited

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