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Brewing service quality in higher education

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References

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1992Measuring Service Quality: A Reexamination and Extension10,646 cited
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1998Using Qualitative Methods in Organizational Research

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1,125 cited

2001Educational Research: Contemporary Issues and Practical Approaches954 cited

Cited by

2012Beyond SERVQUAL: The competitive forces of higher education in Singapore98 cited
2013Factors influencing student satisfaction in universities in the Gulf region: does gender of students matter?90 cited
2020Effect of Service Quality Toward Student Satisfaction and Loyalty in Higher Education85 cited
2013Predicting students' satisfaction through service quality in higher education84 cited
2013Student satisfaction and impact of leadership in private universities71 cited
2019Achieving Student Satisfaction and Student Loyalty in Higher Education: A Focus on Service Value Dimensions68 cited
2010Quality assurance in post‐secondary education: the student experience67 cited
2011Does internal quality management contribute to more control or to improvement of higher education?65 cited
2016A systematic review of quality of student experience in higher education60 cited
2015Internationalization of Higher Education: Analysis of Factors Influencing Foreign Students’ Choice of Higher Education Institution57 cited
2012Assessing Students Perceptions of Service Quality in Technical Educational and Vocational Training (TEVT) Institution in Malaysia53 cited
2016Sustainability of Western branch campuses in the Gulf Region: Students’ perspectives of service quality53 cited
2020Consumer well‐being through engagement and innovation in higher education: A conceptual model and research propositions41 cited
2013Initial assessment of two questionnaires for measuring service quality in the Hong Kong post‐secondary education context36 cited
2022A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements33 cited
2022Effects of Innovation, Total Quality Management, and Internationalization on Organizational Performance of Higher Education Institutions33 cited