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Benefit Segmentation Using Service Quality Dimensions

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References

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2012Segmentation and brand positioning for Islamic financial services53 cited

2021Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction50 cited

2021A multidimensional and hierarchical model of banking services and behavioral intentions of customers46 cited

2018Deriving managerial implications through SERVQUAL gap elasticity in UAE banking39 cited

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2011Customers' relationship expectations and costs as segmentation variables: preliminary evidence from banking38 cited

2008Znaczenie relacji z klientami w procesie kształtowania wartości przedsiębiorstwa38 cited

2009Cluster analysis for bank customers' selection of Islamic mortgages in Eastern Malaysia36 cited

2003Consumer preferences for payment methods: a segmentation analysis30 cited

2014Evaluation of the e-service quality in service encounters with incidents: Differences according to the socio-demographic profile of the online consumer30 cited

2007Service Quality in Public Services as a Segmentation Variable30 cited

2020An emotion-based segmentation of bank service customers28 cited

1999Corporate customer behaviour towards financial services: empirical results from the emerging market of Greece28 cited

1998Using attitudinal and descriptive database information to understand interactive buyer-seller relationships26 cited