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• 2016Bike-traveling as a growing phenomenon: Role of attributes, value, satisfaction, desire, and gender in developing loyalty178 cited
• 2004Retail Banking and Customer Behaviour: A Study of Self Concept, Satisfaction and Technology Usage71 cited
• 2015How can employees engage customers?65 cited
• 2006Gender Differences in Service Quality Expectations in the Fast Food Industry59 cited
• 2001Consumer's Socio-Demographic Characteristics and Satisfaction with Services in the Airline Industry49 cited
• 1999Differences Between South Korean Male and Female Consumers in the Clothing Brand Loyalty Formation Process: Model Testing32 cited
• 2020Examining the consequences of customer-oriented deviance in retail30 cited
• 2016Integrating Satisfaction and Cultural Background in the Customer Journey: A Method Development and Test29 cited
• 2003Les déterminants de la fidélité des clients commerciaux dans l'industrie bancaire canadienne28 cited
• 2009MARKETING MIX AND BRANDING: COMPETITIVE HYPERMARKET STRATEGIES18 cited
• 2015The Role of Consumer Values and Socio-Demographics in Green Product Satisfaction: The Case of Hybrid Cars17 cited
• 2011Male And Female Influence On Hypermarket Brand Equity13 cited