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Examining the consequences of customer-oriented deviance in retail · Study

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ArticleExamining the consequences of customer-oriented deviance in retail

Gary Mortimer2020

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Articlegreen2020

Examining the consequences of customer-oriented deviance in retail

Gary Mortimer · Syed Muhammad Fazal‐e‐Hasan · Judi E. Strebel

30 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Job Satisfaction and Organizational Behavior Customer Service Quality and Loyalty Emotional Labor in Professions

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1990Foundations of social theory 1988Intrinsic Motivation and Self-Determination in Human Behavior 2002The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach 1979The measurement of organizational commitment 1991Foundations of Social Theory 2005Self‐determination theory and work motivation

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Details

Year2020

Typearticle

Published2020-09-29

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations30

Files0 public / 0

ShelfJob Satisfaction and Organizational Behavior

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doi10.1016/j.jretconser.2020.102315

openalex_workW3090858682

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