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Examining the consequences of customer-oriented deviance in retail
16 references·1 citing·45 second hop
Examining the consequences of customer-oriented deviance in retail (2020)Examining the consequences of customer-or…Self‐determination theory and work motivation (2005)Self‐determination theory and…The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)The Measurement of Engagement…Job demands, perceptions of effort‐reward fairness and innovative work behaviour (2000)Job demands, perceptions of e…PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. 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(1987)The relation of empathy to pr…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The measurement of organizational commitment (1979)The measurement of organizati…Toward a cognitive social learning reconceptualization of personality. (1973)Toward a cognitive social lea…Personality and Assessment (1968)Personality and AssessmentImpact of transformational leadership on service delivery behaviours of frontline service employees (2024)Impact of transformational le…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The measurement of experienced burnout (1981)Comparative fit indexes in structural models. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990Foundations of social theory16,594 cited
  • 1988Intrinsic Motivation and Self-Determination in Human Behavior15,312 cited
  • 2002The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach9,998 cited
  • 1979The measurement of organizational commitment8,817 cited
  • 1991Foundations of Social Theory7,933 cited
  • 2005Self‐determination theory and work motivation7,742 cited
  • 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,411 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1968Personality and Assessment4,346 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
  • 1973Toward a cognitive social learning reconceptualization of personality.3,181 cited
  • 2000Job demands, perceptions of effort‐reward fairness and innovative work behaviour

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2,814 cited
  • 1987The relation of empathy to prosocial and related behaviors.2,667 cited
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    • 2024Impact of transformational leadership on service delivery behaviours of frontline service employees25 cited