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Antecedents and consequences of service quality in a higher education context

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References

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1990Focus Groups: Theory and Practice

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3,958 cited

2006Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration3,409 cited

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2015Dimensions driving business student satisfaction in higher education179 cited
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2017Relationship between service quality, satisfaction, motivation and loyalty111 cited
2016Perceived Service Quality and Student Loyalty in an Online University101 cited
2021Measuring Online Teaching Service Quality in Higher Education in the COVID-19 Environment101 cited
2014An integrated-process model of service quality, institutional brand and behavioural intentions96 cited
2021How can universities improve student loyalty? The roles of university social responsibility, service quality, and “customer” satisfaction and trust90 cited
2017Individuals in action: bringing about innovation in higher education88 cited
2017Measurement of perceived service quality in higher education institutions73 cited
2019Revisiting perceived service quality in higher education: uncovering service quality dimensions for postgraduate students73 cited
2014Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes: the perception of managers64 cited
2021The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty54 cited
2018Quality Assurance at Hotel Management Tertiary Institutions in Australia: An Insight Into Factors Behind Domestic and International Student Satisfaction54 cited
2016Sustainability of Western branch campuses in the Gulf Region: Students’ perspectives of service quality53 cited