SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

A conceptual model of customer value in e-commerce. · Study

WorkA conceptual model of customer value in e-commerce.

Yunjie Calvin Xu2004

Work2004

A conceptual model of customer value in e-commerce.

Yunjie Calvin Xu · Shun Cai

16 citations·0/0 files stored·European Conference on Information Systems

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Technology Adoption and User Behaviour Customer churn and segmentation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 16 citations exist upstream.

References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions 2001Hedonic and utilitarian motivations for online retail shopping behavior

Cited by

2012Proposing a customer knowledge management model for customer value augmentation: A home appliances case study 2020Impact that Website Design Elements on the Users of e-Commerce Websites

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2006Effects of outcome, process and shopping enjoyment on online consumer behaviourarticle · 20 shared references 2008Understanding Channel Purchase Intentions: Measuring Online and Offline Shopping Value Perceptionsbook · 14 shared references 2004A conceptual model of channel choice: measuring online and offline shopping value perceptionspreprint · 13 shared references 2019Disentangling utilitarian and hedonic consumption behavior in online shopping: An expectation disconfirmation perspectivearticle · 12 shared references 2016An Exploratory Study of the Formation and Impact of Electronic Service Failures1article · 11 shared references 2015THE INTERNATIONAL JOURNAL OF ORGANIZATIONAL INNOVATIONarticle · 10 shared references

Details

Year2004

Typeother

Published2004-01-01

VenueEuropean Conference on Information Systems

Languageen

Citations16

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

openalex_workW1593473688

Links

landingopen

Imported from OpenAlex (CC0) — nothing here is generated.