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Cited by

• 2003Diffusing Customer Anger in Service Recovery: A Conceptual Framework87 cited
• 2011Service failures and recovery actions in the hotel industry: A text-mining approach58 cited
• 2014The negative effects of delays in information exchange: Looking at workplace relationships from an affective events perspective55 cited
• 2011The role of consumer ethical beliefs in product‐harm crises38 cited
• 2012Stakeholder Attributions in Crises: The Effects of Covariation Information and Attributional Inferences on Organizational Reputation35 cited
• 2019Critical events in the tourism industry: factors affecting the future intention to take a cruise26 cited
• 2017Applying the involvement construct to organisational crises26 cited
• 2014Public Relations Crisis and Social Media: An Investigation into Extant and Prospective Consumers´ Perceptions through the Lens of Attribution Theory23 cited
• 2018How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public19 cited
• 2020God in the marketplace: Pentecostalism and marketing ritualization among Black Africans in the UK13 cited
• 2016The Ethical Judgment and Moral Reaction to the Product-Harm Crisis: Theoretical Model and Empirical Research13 cited
• 2013EXAMINATION OF ATTITUDINAL AND INTENTIONAL DRIVERS OF NON-DECEPTIVE COUNTERFEITING IN A SOUTH ASIAN CONTEXT12 cited