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Cited by

• 2007Innovativeness and organizational innovation in total quality oriented firms: The moderating role of market turbulence389 cited
• 2009Critical success factors for TQM implementation and their impact on performance of SMEs386 cited
• 2007Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College345 cited
• 2005Business process management as competitive advantage: a review and empirical study295 cited
• 2004Six Sigma in the UK service organisations: results from a pilot survey281 cited
• 2008Marketing for Higher Education: A Relationship Marketing Approach227 cited
• 2002Illustrative Benchmarking Rework and Rework Costs in Swedish Construction Industry214 cited
• 2003Implementing Total Quality Management in Construction Firms207 cited
• 2006Exploring soft versus hard factors for TQM implementation in small and medium‐sized enterprises191 cited
• 2000Total quality management and the learning organization: a dialogue for change in construction182 cited
• 2011Six Sigma implementation framework for SMEs – a roadmap to manage and sustain the change175 cited
• 2011Leadership and policy deployment: The backbone of TQM169 cited
• 2002A model for supporting inter-organizational relations in the supply chain158 cited