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SERVICE QUALITY, VISITOR SATISFACTION AND BEHAVIOURAL INTENTIONS: PILOT STUDY AT A MUSEUM IN MALAYSIA

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References

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2000The commodification of the past, postmodern pastiche, and the search for authentic experiences at contemporary heritage attractions327 cited
2001Customer satisfaction: contrasting academic and consumers’ interpretations

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260 cited

2000HISTOQUAL: The development of a historic houses assessment scale237 cited

2008Exploratory study of understanding hotel employees’ perception on work–life balance issues222 cited

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