Organizational Assessment: A Review of Experience

Abstract

Organizations are an important part of contemporary life (Drucker, 1990). For many, todays organizations take precedence over traditional family allegiances. How well organizations perform has a significant effect on our lives. With the emergence of an increasingly global economic context during the 1990s, organizations began to experience an unprecedented amount of pressure to perform (Lusthaus, Anderson, & Murphy, 1995). Maintaining a continued presence in the marketplace demanded a new level of performance. While in the past, organizations could function adequately by relying on process management methods and systems (Harrison, 1987), this was no longer viable in a highly interdependent, multi-stakeholder and competitive business environment. In order to ensure their survival, organizations started shifting towards a more results-oriented approach to management (Grindle & Hilderbrand, 1995).

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