Applications of Quality Control in the Service Industries

A. C. Rosander

56 citations0/0 files storedCRC Press eBooks

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Management Systems and Quality Improvement Customer Service Quality and Loyalty Advanced Statistical Process Monitoring

Abstract

This book discusses basic concepts, principles, and quality characteristics in the service industries, an understanding of the techniques and their applications. It helps to close the gap between proven principles and successful applications.

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2000Improving service quality: a tale of two operations 1994Quality Control Procedures to Determine Staff Allocation in a Bank 2020Towards Qualified Human Resource in the Hospitality Industry: A Review of the Hospitality Management Competencies

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