Understanding and addressing dyslexia in travel information provision

Abstract

Examination of cross-disciplinary literature has revealed that the cognitive (rather than physical) accessibility barriers to transport faced by individuals with dyslexia appear to be the subject of limited research.Accordingly, the research upon which this paper has drawn has sought to explore and highlight the needs and usability issues that these individuals encounter during a journey lifecycle.The paper will present findings from a series of focus groups and online discussions with dyslexic individuals coupled with available insights from the literature.The research has highlighted a large number of practical difficulties in the task of travelling and travel information use, because these individuals are trying to function in a world created by nondyslexics for non-dyslexics.This often leads to stress, thus aggravating the symptoms of dyslexia.Many of the difficulties are arguably also experienced more widely by non-dyslexics, but the fundamentality of dyslexia exacerbates problems so that those with dyslexia feel the effects more frequently and severely.The paper calls for greater attention to be given to the needs of dyslexics in the design of travel information provision and suggests that this will potentially benefit a much wider group of people.

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