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Managing customer value: creating quality and service that customers can see · Study

WorkManaging customer value: creating quality and service that customers can see

Unknown author1994

Work1994

Managing customer value: creating quality and service that customers can see

Unknown author

529 citations·0/0 files stored·Choice Reviews Online

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Customer Service Quality and Loyalty Service and Product Innovation Customer churn and segmentation

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2004The relationships among perceived quality, perceived risk and perceived product value 2002An Examination of the Construct of Perceived Value for the Prediction of Golf Travelers’ Intentions to Revisit 2011The value of value: Further excursions on the meaning and role of customer value 2013Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions 2010Entrepreneurship: Its relationship with market orientation and learning orientation and as antecedents to innovation and customer value 2007The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet 2000Assessing Relationship Quality 2007The validity of the SERVQUAL and SERVPERF scales

Details

Year1994

Typeother

Published1994-09-01

VenueChoice Reviews Online

ISSN-L0009-4978

Languageen

Citations529

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.5860/choice.32-0402

openalex_workW1597806340

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