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• 2002An Examination of the Construct of Perceived Value for the Prediction of Golf Travelers’ Intentions to Revisit502 cited
• 2004The relationships among perceived quality, perceived risk and perceived product value502 cited
• 2011The value of value: Further excursions on the meaning and role of customer value444 cited
• 2013Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions431 cited
• 2010Entrepreneurship: Its relationship with market orientation and learning orientation and as antecedents to innovation and customer value424 cited
• 2007The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet407 cited
• 2000Assessing Relationship Quality406 cited
• 2007The validity of the SERVQUAL and SERVPERF scales392 cited
• 2004First Timers’ and Repeaters’ Perceived Value370 cited
• 2001Gaining competitive advantage through customer value oriented management355 cited
• 2005Relationship Value in Business Markets: The Construct and Its Dimensions299 cited
• 2008Creating value offerings via operant resource-based capabilities276 cited
• 2007Identifying competitive customer value propositions in retailing275 cited
• 2006