SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses · Study

ReviewA Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses

Son K. Lam2008

Review2008

A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses

393 citations·0/0 files stored·Journal of Retailing

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Job Satisfaction and Organizational Behavior Employee Performance and Motivation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 393 citations exist upstream.

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1965Exchange and Power in Social Life.1977Handbook of Industrial and Organizational Psychology.1988Statistical Methods for Meta-Analysis 1995THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.1976The nature and causes of job satisfaction 2010Satisfaction: a behavioral perspective on the consumer 2001The job satisfaction-job performance relationship: A qualitative and quantitative review.

Cited by

2011Flexible Working and Performance: A Systematic Review of the Evidence for a Business Case 2007The validity of the SERVQUAL and SERVPERF scales 2013Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.2019Customer satisfaction and firm performance: insights from over a quarter century of empirical research 2011Determinants of job satisfaction: a European comparison of self-employed and paid employees

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2013Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.article · 14 shared references 2013The role of employee job satisfaction in strengthening customer repurchase intentionsarticle · 14 shared references 2004Satisfying and Retaining Customers through Independent Service Representativesarticle · 13 shared references 2007The role of customer contact employees as external customers: A conceptual framework for marketing strategy and future researcharticle · 11 shared references 2010Reward climate and its impact on service quality orientation and employee attitudesarticle · 11 shared references 2009Social Identity and the Service-Profit Chainarticle · 10 shared references

Details

Year2008

Typereview

Published2008-07-18

VenueJournal of Retailing

ISSN-L0022-4359

Languageen

Citations393

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.jretai.2008.06.001

openalex_workW2017855460

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2013A Service Climate Synthesis and Future Research Agenda

2011Contextual Factors and the Creativity of Frontline Employees: The Mediating Effects of Role Stress and Intrinsic Motivation

2009The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective