SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
An Empirical Study on the e-CRM Performance Influence Model for Service Sectors in Taiwan
16 references·14 citing·33 second hop
An Empirical Study on the e-CRM Performance Influence Model for Service Sectors in Taiwan (2005)An Empirical Study on the e-CRM Performan…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1The impact of HR practices on the performance of business units (2003)The impact of HR practices on…The relationship between the learning organization concept and firms' financial performance: An empirical assessment (2002)The relationship between the …Performance measures and metrics in a supply chain environment (2001)Performance measures and metr…Knowledge Management: An Organizational Capabilities Perspective (2001)Knowledge Management: An Orga…A perception-based model for EDI adoption in small businesses using a technology–organization–environment framework (2001)A perception-based model for …Measuring the Flexibility of Information Technology Infrastructure: Exploratory Analysis of a Construct (2000)Measuring the Flexibility of …An Integrated Model of Information Systems Adoption in Small Businesses (1999)An Integrated Model of Inform…Factors Affecting the Adoption of Open Systems: An Exploratory Study1 (1997)Factors Affecting the Adoptio…Electronic Data Interchange and Small Organizations: Adoption and Impact of Technology (1995)Electronic Data Interchange a…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The processes of technological innovation (1991)The processes of technologica…processes of technological innovation (1990)processes of technological in…Information Technology Implementation Research: A Technological Diffusion Approach (1990)Information Technology Implem…Practical Issues in Structural Modeling (1987)Practical Issues in Structura…Adopting xRM in Higher Education: E-Services Outside the Classroom (2021)Adopting xRM in Higher Educat…Electronic Customer Relationship Management Assimilation in Southeastern European Companies—Cluster Analysis (2020)Electronic Customer Relations…The effects of travel experience dimensions on tourist satisfaction and destination loyalty: the case of an island destination (2018)The effects of travel experie…A Qualitative Evaluation of the Factors Influencing the Adoption of Electronic Payment Systems (SMEs) by SMEs in Nigeria (2017)A Qualitative Evaluation of t…The critical success factors for customer relationship management implementation: a systematic literature review (2016)The critical success factors …The firms benefits of mobile CRM from the relationship marketing approach and the TOE model (2015)The firms benefits of mobile …A CRM Strategic Leadership Towards Sustainable Development in Student Relationship Management: SD in Higher Education (2015)A CRM Strategic Leadership To…Assessing the influence of customer relationship management (CRM) dimensions on organization performance (2013)Assessing the influence of cu…The effect of behavioural activation and inhibition on CRM adoption (2012)The effect of behavioural act…Electronic Customer Relationship Management Performance: Its Impact on Loyalty from Customers’ Perspectives (2011)Electronic Customer Relations…The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services (2010)The Relationship Between E-se…Technology Trust and E-Banking Adoption: The Mediating Effect of Customer Relationship Management Performance (2009)Technology Trust and E-Bankin…Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry (2009)Relationship between Customer…E- Service Quality, Ease of Use, Usability and Enjoyment as Antecedents of E-CRM Performance: An Empirical Investigation in Jordan Mobile Phone Services (2009)E- Service Quality, Ease of U…The Case Research Strategy in Studies of Information Systems (1987)Building Theories from Case Study Research (1989)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business (2006)External Control of Organizations: Resource Dependence Perspective (2011)Literature Review of Information Technology Adoption Models at Firm Level (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Scale Development Research (2006)Integrating the Supply Chain (1989)What is the Right Supply Chain for Your Product (1997)A framework for supply chain performance measurement (2003)The impact of supply chain management practices on competitive advantage and organizational performance (2004)Performance measurement for green supply chain management (2005)Logistics and Supply Chain Management (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination (2003)Knowledge Sharing in Organizations: A Conceptual Framework (2003)Firm resources and sustained competitive advantage (2004)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings (1982)Central Problems in the Management of Innovation (1986)Technology and Institutions: What Can Research on Information Technology and Research on Organizations Learn from Each Other?1 (2001)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The Strength of Weak Ties (1973)Diffusion of innovations. (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
this work references cited by second hop

References

  • 2019Diffusion of Innovations 137,320 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 2001Knowledge Management: An Organizational Capabilities Perspective6,226 cited
  • 1987Practical Issues in Structural Modeling5,797 cited
  • 1990Information Technology Implementation Research: A Technological Diffusion Approach2,769 cited
  • 1995Electronic Data Interchange and Small Organizations: Adoption and Impact of Technology2,503 cited
  • 1991The processes of technological innovation2,121 cited
  • 2001Performance measures and metrics in a supply chain environment2,027 cited
  • 1990processes of technological innovation1,834 cited
  • 1999An Integrated Model of Information Systems Adoption in Small Businesses1,726 cited
  • 2001A perception-based model for EDI adoption in small businesses using a technology–organization–environment framework1,335 cited
  • 1997Factors Affecting the Adoption of Open Systems: An Exploratory Study11,065 cited
  • 2003The impact of HR practices on the performance of business units768 cited
  • 2000Measuring the Flexibility of Information Technology Infrastructure: Exploratory Analysis of a Construct

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

746 cited
  • 2002The relationship between the learning organization concept and firms' financial performance: An empirical assessment504 cited
  • Cited by

    • 2018The effects of travel experience dimensions on tourist satisfaction and destination loyalty: the case of an island destination185 cited
    • 2013Assessing the influence of customer relationship management (CRM) dimensions on organization performance72 cited
    • 2015The firms benefits of mobile CRM from the relationship marketing approach and the TOE model65 cited
    • 2009E- Service Quality, Ease of Use, Usability and Enjoyment as Antecedents of E-CRM Performance: An Empirical Investigation in Jordan Mobile Phone Services44 cited
    • 2015A CRM Strategic Leadership Towards Sustainable Development in Student Relationship Management: SD in Higher Education37 cited
    • 2011Electronic Customer Relationship Management Performance: Its Impact on Loyalty from Customers’ Perspectives35 cited
    • 2016The critical success factors for customer relationship management implementation: a systematic literature review31 cited
    • 2010The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services29 cited
    • 2009Technology Trust and E-Banking Adoption: The Mediating Effect of Customer Relationship Management Performance23 cited
    • 2020Electronic Customer Relationship Management Assimilation in Southeastern European Companies—Cluster Analysis13 cited
    • 2012The effect of behavioural activation and inhibition on CRM adoption12 cited
    • 2017A Qualitative Evaluation of the Factors Influencing the Adoption of Electronic Payment Systems (SMEs) by SMEs in Nigeria11 cited
    • 2009Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry11 cited
    • 2021Adopting xRM in Higher Education: E-Services Outside the Classroom9 cited