PART ONE Management and Managers Chapter One: The management Process Today Appendix A: History of Management Throughout Chapter Two: values, Attitudes, Emotions, and Culture: The Manager as a Person PART TWO The Environment of Management Chapter Three: Managing Ethics and Diversity Chapter Four: Managing the Global Environment PART THREE Planning, Decision Making, and Competitive Advantage Chapter Five: Decision Making, Learning, Creativity, and Entrepreneurship Chapter Six: Planning, Strategy, and Competitive Advantage PART FOUR Organizing and Change Chapter Seven: Designing Organizational Structure Chapter Eight: Control, Change and Entrepreneurship PART FIVE Leading Individuals and Groups Chapter Nine: Motivation Chapter Ten: Leaders and Leadership Chapter Eleven: Effective Team Management Chapter Twelve: Building and Managing Human Resources PART SIX Controlling Essential Activities and Processes Chapter Thirteen: Communication and Information Technology Management Chapter Fourteen: Operations Management: Managing Vital Operations and Processes Appendix B: Career Development Glossary Notes Photo Credits Name Index Subject Index Company Index
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