Employee performance factors in the Indonesian public sector social service

Abstract

The City Social Service is an institution that engages and deals with social problems at the city level which is responsible for developing, improving quality and coordinating elements of social problems in the city scope. It is in this agency or institution that the employees of the City Social Service Office should work optimally for the advancement of service quality in overcoming social problems in society that still look complex. This research aims to study the impact of leadership on employee performance, which is mediated by the work motivation and work discipline of the Social Service Bureau of the "S" District, East Java Province, Indonesia. The data was collected through a survey of all employees of the "S" Regency of the East Java Social Welfare Office. The proposed model was tested using the Structural Equation Model (SEM). This research concludes proper leadership is needed and can direct work motivation towards improving employee performance. Leadership implemented by a leader is expected to be a supporter and lead to the achievement of maximum performance, that will be a sign of the existence of a leader in an agency / organization. With a different model of the relationship between variables, which is mediated by two variables (work motivation and work discipline) about leadership on employee performance, it is hoped that it can provide a broader picture, in this case what needs to be considered to improve employee performance. This research is one of the few researches that used two mediation methods to complement effect leadership on employee performance at Social Welfare Office. This research enriches information/theory regarding the relationship between employee performance factors in the public sector and offers a new approach to the relationship between variables.

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