Approach or Avoidance? The Role of Nonverbal Communication in the Academic Library User's Decision to Initiate a Reference Encounter

Marie L. Radford

1998-03-22articleIllinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)46 citationsgreen

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Library Science and Information Literacy Library Science and Administration Web and Library Services

Abstract

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References

2015Question-Negotiation and Information Seeking in Libraries

1971Silent Messages: Implicit Communication of Emotions and Attitudes

1998The Imposed Query: Implications for Library Service Evaluation.

1997Power, Knowledge, and Fear: Feminism, Foucault, and the Stereotype of the Female Librarian

1987Development and Testing of a Reference Transaction Assessment Instrument

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2006Observation: A Complex Research Method

2005Alternative Strategies for Promoting Information Literacy

2019Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services

2005Assessing the Impact of Reference Services Provided to Undergraduate Students

2012Structural Diversity in Academic Libraries: A Study of Librarian Approachability

2007Relationships that Foster Intrinsic Motivation for Information Seeking

2013First Impressions and the Reference Encounter: The Influence of Affect and Clothing on Librarian Approachability

2001Undergraduate Perceptions of the Reference Collection and the Reference Librarian in an Academic Library