Contingency Theory of Strategic Conflict Management: Directions for the Practice of Crisis Communication from a Decade of Theory Development, Discovery, and Dialogue

Augustine Pang · Yan Jin · Glen T. Cameron

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Public Relations and Crisis Communication Conflict Management and Negotiation Communication Studies and Media

Abstract

This chapter contains sections titled: Developing A New Theoretical Perspective Theory to Inform Crisis Communication Practice Redefining Communication During Crises: The Beginnings of Contingency Theory (1997–2001) Testing and Expounding the Contingency Theory (1998–2001) Theory Development: Structural Analyses of Contingency Factors (2001–2006) Stance Movements (2004–2007) What Does It Mean for Crisis Communication? References

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1963The Structure of Scientific Revolutions 1996The Structure of Scientific Revolutions 2018MANAGING PUBLIC RELATIONS 2010The Handbook of Communication Science 2014An Integrated Approach to Communication Theory and Research 2002Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries 2006Best Practices in Crisis Communication: An Expert Panel Process 1992Public relations: Strategies and tactics

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2020Contingent organization-public relationship (COPR) matters: reconciling the contingency theory of accommodation into the relationship management paradigm 2022Pragmatic optimism, crisis leadership, and contingency theory: A view from the C-suite 2011Examining the Chinese Approach to Crisis Management: Cover-Ups, Saving Face, and Taking the “Upper Level Line”2018Crisis communication and ethics: the role of public relations 2022Managing intractability: Wrestling with wicked problems and seeing beyond consensus in public relations

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