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Front Office Operations
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Front Office Operations (1988)Front Office OperationsThe Use of ICTs in Front Office Department (2024)The Use of ICTs in Front Offi…Resort mystery shopping: A case study of hotel service (2018)Resort mystery shopping: A ca…The Use of Information and Communication Technologies (ICT) in Front Office Operations of Chain Hotels in Ghana (2012)The Use of Information and Co…Sustainability in Canadian B&Bs: comparing the east versus west (2010)Sustainability in Canadian B&…Hospitality language as a professional skill (2002)Hospitality language as a pro…Front office role expectations as defined by hotel management and by front office personnel: A Comparative study (1994)Front office role expectation…Basics of social research : qualitative and quantitative approaches (2003)Traditions of sustainability in tourism studies (2006)Exploring consumer attitude and behaviour towards green practices in the lodging industry in India (2007)Sustainability motivations and practices in small tourism enterprises in European protected areas (2014)Greening the hospitality industry in the developing world: Analysis of the drivers and barriers (2018)Human capital and sustainability challenges for Airbnb Bed and Breakfast lifestyle entrepreneurs (2021)The Presentation of Self in Everyday Life. (1956)Politeness : Some Universals in Language Usage (1987)A Social Psychologist Discovers Chicago Sociology (1989)Needs Analysis on English Language Use in Tourism Industry (2012)Developing Courses in Languages for Specific Purposes (2015)English for Tourism and Hospitality Purposes (ETP) (2017)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Designing and Conducting Mixed Methods Research (2007)eTourism: Information Technology for Strategic Tourism Management (2004)Principles of Hotel Front Office Operations (2008)The changing role of ICT competitiveness: the case of the Slovenian hotel sector (2015)Total Customer Service (1989)Delivering Quality Service (1990)Managing to keep the customer (1992)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)The impact of Social Networks on innovation: The case of European Regions (2014)Customer satisfaction in Jamaican hotels through the use of information and communication technology (2017)Non-financial performance measurement by small and medium sized enterprises operating in the hotel industry in the city of Cape Town (2018)
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  • 2002Hospitality language as a professional skill161 cited
  • 2010Sustainability in Canadian B&Bs: comparing the east versus west28 cited
  • 2012The Use of Information and Communication Technologies (ICT) in Front Office Operations of Chain Hotels in Ghana19 cited
  • 2018Resort mystery shopping: A case study of hotel service19 cited
  • 2024The Use of ICTs in Front Office Department0 cited
  • 1994Front office role expectations as defined by hotel management and by front office personnel: A Comparative study0 cited

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